Crucial Conversations: Tools for Talking when Stakes Are High
The keys to effective communication are complex. If they weren't, we would all communicate with each other perfectly. When I was in college, I chose a "interpersonal communication" class over the horrifying "speech class". Back then, I thought I knew it all. Today, I realize I don't know much. I'm on a constant quest to learn how to do things better. Communicating with others, especially when there could be conflict, is a skill worth practicing. Enjoy.

Communicating Best When It Matters Most A crucial conversation, as opposed to a casual exchange, is a discussion between two or more people about tough issues where opinions vary, stakes are high, and emotions run strong. When a topic needs to be breached that could easily lead to disaster, such as approaching a boss who is breaking his or her own safety or quality policies, or critiquing a colleague's work, or talking to a team member who isn't keeping commitments, talking openly is a must, but can be very difficult. Mastering your crucial conversations can kick-start your career, strengthen your relationships, revitalize your organization and your community, and even improve your health, according to the authors of Crucial Conversations.



hey joe...
great recommendation my friend. looks awesome. thanks for passing it on.
/tsb
Posted by: todd scott ballje | March 31, 2008 at 09:27 AM
So my dad sent me this book when I got my first full time job... and it has literally saved my butt from making an @$$ out of itself many a time... great recommendation!
Posted by: Meg | March 31, 2008 at 11:00 AM